Privacy Policy

At The Rich Grand Residence Sukhumvit (“we”, “our”, or “us”), your privacy is treated with the utmost care and discretion. We are committed to ensuring that your personal data is handled with transparency, respect, and the highest standards of protection.
This Privacy Policy outlines how we collect, use, and safeguard your information across all touchpoints—whether through our website, direct communication, or during your stay with us. It also explains your rights and the choices available to you regarding your personal data.

1.Information We Collect

To curate a seamless and personalized experience, we may collect selected personal data, including:

• Contact details such as your name, email address, and phone number
• Reservation and stay preferences, including special requests
• Secure payment information for booking purposes
• Guest preferences to enhance your experience
• Technical data such as device and browsing information
• Feedback, reviews, and guest insights
• CCTV recordings within our premises for safety and security

Where relevant, and with your consent, we may also collect sensitive information—such as dietary or wellness preferences—to better tailor your stay.

2.When Your Information Is Collected

Your information may be collected when you:

• Reserve or stay with us
• Contact our team directly
• Subscribe to updates or exclusive offers
• Share feedback or participate in guest surveys
• Engage with our services, including dining, spa, or events

3. How Your Information Is Used

Your personal data allows us to deliver a thoughtful and elevated experience. We may use your information to:

• Confirm and manage your reservations
• Personalize your stay and anticipate your preferences
• Share relevant updates, offers, and communications
• Enhance our services and overall guest experience
• Maintain a safe and secure environment
• Fulfill legal and regulatory requirements

4.Sharing of Information

We may share your data, with care and discretion, with:

• Trusted service providers supporting our operations
• Selected partners involved in delivering your experience
• Authorities when required under applicable laws

We do not sell your personal data to third parties.

5.Cookies & Digital Technologies

Our website uses cookies and similar technologies to refine your browsing experience, understand usage patterns, and present content tailored to your interests.
You may adjust your cookie preferences at any time through your browser settings.

6.Data Protection

We maintain appropriate safeguards to protect your personal data from unauthorized access, disclosure, or misuse.
While we strive to ensure the highest level of security, no digital transmission is entirely without risk.

7.Third-Party Platforms

Our website may feature links to third-party platforms. As these operate independently, we encourage you to review their privacy practices separately.

8.Data Retention

Your personal data is retained only for as long as necessary to fulfill its intended purpose or to comply with applicable legal obligations.

9.Your Rights

You have the right to access, update, or request the deletion of your personal data, as well as to withdraw consent or object to certain uses of your information.
Our team is available to assist you in exercising these rights at any time.

10.Policy Updates

This Privacy Policy may be refined periodically to reflect evolving practices. The most current version will always be available on our website.

11.Contact Us

For any inquiries regarding your privacy or personal data:
The Rich Grand Residence Sukhumvit
Email: rsvn@therichresidences.com
Phone: +66-90-970-6262